Our Policies

Eximus Education, of Suite 12/3d, Docklands Business Centre, 10 to 16 Tiller Road, London, E14 8PX, United Kingdom, referred to in this policy as Eximus Education, we, us or our, is the data controller responsible for the personal information described in this policy. We are committed to protecting the privacy of everyone who uses our website at eximuseducation.com and our tutoring services, including parents, guardians, students and tutors.

This policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have. We handle personal information in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Information we collect

1.1 Information you give us

When you make an enquiry, book a trial lesson, or arrange tutoring, we typically collect the following.

• Your name, email address, phone number and postal address.

• The student's name, age or year group, school, subject needs and academic goals, where the student is a child this is provided by their parent or guardian.

• Details you share about learning needs, exam boards, target grades or any additional support requirements, so that we can match the right tutor.

• Payment and billing details, processed through our payment provider, so that we can take payment for lessons.

• Any messages, feedback or complaints you send us by email, phone or through our website.

1.2 Information we collect automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including your IP address, browser type, device information, pages visited and the site that referred you to us. This is typically collected through cookies and similar technologies, as described in the cookies section below.

1.3 Information about tutors

Where you apply to join us as a tutor, we collect information relevant to assessing your application and ability to work with students, including your qualifications, references, interview notes, and the results of an enhanced Disclosure and Barring Service check and safeguarding assessment. This information is used to decide whether to engage you and to keep our records up to date while you work with us.

2. How we use your information

We use personal information for the following purposes.

• To respond to enquiries and match students with a suitable tutor.

• To arrange, deliver and manage trial and paid lessons, including scheduling and communicating about bookings.

• To process payments and maintain accurate billing and accounting records.

• To carry out safeguarding checks on tutors and to support the safe delivery of lessons to children.

• To respond to questions, feedback and complaints, and to improve the quality of our service.

• To send you service related communications, such as confirmations, scheduling updates and important notices about your account.

• With your consent, to send you marketing communications about our services, which you can opt out of at any time.

• To meet our legal, regulatory and safeguarding obligations.

Our legal basis for these uses is generally that the processing is necessary to perform our contract with you, to comply with a legal obligation, or because it is in our legitimate interest to run and improve our tutoring service, provided this is not overridden by your interests or rights. Where we rely on consent, for example for marketing emails, you may withdraw that consent at any time.

3. Children's information

Much of the information we hold about students relates to children under eighteen. This information is provided to us by a parent or guardian, who confirms they have the authority to share it and to consent to its use as described in this policy. We only use a child's information for the purposes of arranging and delivering tutoring, safeguarding, and related administrative purposes, and we do not knowingly collect information directly from a child without the involvement of a parent or guardian.

Parents and guardians can exercise any of the rights described in this policy on behalf of their child by contacting us using the details below.

3.1. Safeguarding and child protection

The safety and wellbeing of every student is something we take seriously. All tutors working with children have passed an enhanced DBS check and a safeguarding assessment before being matched with any student. Lessons are conducted online through our platform, and we ask parents and guardians to remain reasonably contactable and aware of their child's lessons.

If you have any safeguarding concern relating to a lesson, a tutor, or a student, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

4. Who we share information with

We do not sell personal information. We share information only where it is necessary to provide our services or where the law requires it, including with the following.

• Tutors, so that they have the information needed to prepare for and deliver lessons matched to a student's needs.

• Payment processing providers, so that we can take payment for lessons securely.

• Video conferencing and scheduling software providers, so that lessons can be delivered and organised online.

• IT hosting and support providers who help us run our website and systems.

• Professional advisers, such as accountants or legal advisers, where reasonably necessary.

• Regulatory bodies, safeguarding authorities or law enforcement, where we are required to do so by law or where there is a genuine safeguarding concern.

Any third party who processes personal information on our behalf is required to keep it secure and to use it only for the purposes we specify.

5. International transfers

Where any of our service providers store or process information outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or an equivalent lawful transfer mechanism, so that your information continues to receive a level of protection consistent with UK data protection law.

6. How long we keep information

We keep personal information for as long as necessary to provide our services, to maintain accurate business and tax records, and to meet our legal and safeguarding obligations. Where information is no longer needed for these purposes, we take steps to securely delete or anonymise it. Tutor safeguarding records are retained for the period recommended by relevant safeguarding guidance, given their importance to child protection.

7. How we protect your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration, including secure storage systems, restricted access to personal data on a need to know basis, and the use of reputable, secure third party providers for payment and video conferencing. No method of transmission or storage is completely secure, but we work to keep information protected to a high standard.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to help it function properly, to understand how visitors use the site, and, where you consent, to support analytics. Cookies are small files stored on your device. You can control or delete cookies through your browser settings, though disabling certain cookies may affect how parts of our website work. Where required by law, we will ask for your consent before placing non essential cookies on your device.

9. Marketing communications

With your consent, we may send you information about our tutoring services, offers or updates by email or phone. You can opt out of marketing communications at any time by using the unsubscribe link in any email, or by contacting us directly at [email protected]. Opting out of marketing will not affect service related communications about lessons you have booked.

10. Your rights

Under UK data protection law, you have a number of rights in relation to your personal information, including the right to do the following.

• Ask us for a copy of the personal information we hold about you.

• Ask us to correct any information that is inaccurate or incomplete.

• Ask us to delete your information, where there is no good reason for us to keep using it.

• Ask us to restrict or object to certain processing of your information.

• Ask us to transfer your information to another organisation, in certain circumstances.

• Withdraw consent at any time, where we rely on consent to process your information.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by law. If you are not satisfied with how we have handled your information, you also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk.

11. Links to other websites

Our website may contain links to third party websites, such as Trustpilot, for example when displaying customer reviews. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies before providing any personal information to them.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or in the law. The most current version will always be available on our website, and where changes are significant we will take reasonable steps to let you know.

13. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch.

• Email: [email protected]

• Phone: +44 7598 419841

• Address: Ste 12/3d, 10-16 Tiller Rd, London E14 8PX, United Kingdom

These terms and conditions govern the use of the Eximus Education website at eximuseducation.com and the tutoring services provided by Eximus Education, Suite 12/3d, Docklands Business Centre, 10 to 16 Tiller Road, London, E14 8PX, United Kingdom, referred to in this document as Eximus Education, we, us or our.

By booking a trial lesson, enrolling in tutoring, or otherwise using our website and services, you agree to these terms in full. If you do not agree with any part of these terms, please do not use our services. Where the client is a parent or guardian booking on behalf of a child, references to you in this document apply to that parent or guardian, who accepts these terms on the child's behalf and is responsible for compliance with them.

1. Who we are

Eximus Education is a UK based online tutoring provider and social enterprise. We connect students with professional, vetted tutors for one to one and small group online lessons across GCSE, A Level, 11 Plus, 13 Plus, Key Stage 3, university admissions tests, resits and a wide range of subjects. Our mission is to make high quality, personalised tutoring more affordable and accessible to families across the UK.

You can reach us by email at [email protected], by phone at +44 7598 419841, or through the enquiry form on our website.

2. Definitions

• Client, you or your means the person who books, pays for or otherwise arranges tutoring services with us, including a parent or guardian booking on behalf of a child.

• Student means the child or adult receiving the tutoring, who may or may not be the same person as the client.

• Tutor means an individual who has been vetted and engaged by Eximus Education to deliver lessons to students.

• Services means the tutoring, trial lessons, matching and related support that we provide through our website and platform.

• Platform means the online tools, video conferencing software and scheduling systems used to deliver and manage lessons.

3. Eligibility and account information

Our services are intended for use by adults aged 18 and over who are booking for themselves or on behalf of a child, and by schools and guardians acting in a similar capacity. When you make an enquiry or booking, you agree to provide accurate, current and complete information, including the student's name, age or year group, subject needs and availability. You are responsible for keeping this information up to date and for informing us promptly of any changes that may affect the tutoring arrangement.

If you are booking on behalf of a child, you confirm that you are the child's parent or legal guardian, or that you otherwise have the authority to arrange tutoring and consent to the processing of the child's information as described in our Privacy Policy.

4. Our services

4.1 What we offer

We provide one to one and small group online tutoring across a broad range of subjects and levels, including primary and secondary education, GCSE, A Level, 11 Plus, 13 Plus, Key Stage 3, resits, and university admissions tests such as UCAT, LNAT, MAT, ESAT and TMUA. Lessons are delivered remotely by tutors matched to each student's subject, level, exam board and learning needs.

4.2 Tutor matching

Once you submit an enquiry, our team reviews the information provided and selects a tutor whose subject expertise, experience, teaching style and availability best fit the student's needs. While we take care in matching students with a suitable tutor, we cannot guarantee that any particular tutor will be available at all times, and matches may occasionally be adjusted where needed to maintain quality of teaching.

4.3 Free trial lesson

New clients are offered a complimentary thirty minute trial lesson with a matched tutor. The trial lesson carries no obligation to continue with paid tutoring, and either party may decide not to proceed after the trial. If you wish to continue, regular paid lessons can then be arranged around your schedule.

4.4 No long term contracts

We do not require clients to sign up to long term contracts or pay for lesson packages upfront. Lessons are arranged on a rolling basis and can be adjusted, paused or stopped in line with the cancellation terms set out below.

5. Fees and payment

Tutoring rates depend on the subject, level and type of lesson booked, and current rates will be confirmed to you before any paid lesson is arranged. Our published starting rate is from twenty six pounds per hour for one to one lessons, and rates for group tutoring are available on request by contacting us directly.

Fees are payable in advance of the lesson or lesson block, using the payment method agreed with our team, unless we have separately agreed a different arrangement with you in writing. Any exam registration fees, textbooks, or third party materials recommended by a tutor are the responsibility of the client unless otherwise agreed.

We reserve the right to change our pricing from time to time. Any change will not affect lessons that have already been booked and paid for, and we will give you reasonable notice before any new rate applies to future bookings.

6. Cancellations, rescheduling and missed lessons

We understand that plans change, and we aim to keep scheduling as flexible as possible. If you need to cancel or reschedule a confirmed lesson, please give us as much notice as you can, and in any event at least twenty four hours before the scheduled start time, by contacting your tutor or our team directly.

Lessons cancelled or rescheduled with at least twenty four hours notice will not be charged, and any fees paid will be credited towards a future lesson. Lessons cancelled with less than twenty four hours notice, or where a student does not attend a scheduled lesson without notice, may be charged in full, since the tutor's time has been reserved specifically for that session.

If a tutor needs to cancel or reschedule a lesson, we will let you know as early as possible and offer an alternative time or, where appropriate, a suitable replacement tutor. No fee is charged for lessons cancelled by us or by the tutor.

7. Refunds

Where a lesson has been paid for and is cancelled by us or by the tutor and cannot reasonably be rescheduled, we will offer a credit towards future lessons or, where you prefer, a refund of the amount paid for that lesson. Refund requests relating to any other circumstances will be considered individually, and we will respond to any request within a reasonable time after you contact us at [email protected]. This clause does not affect any statutory rights you may have as a consumer under UK law.

8. Tutor selection and conduct

Every tutor who joins our panel goes through a thorough selection process. We accept a small proportion of applicants, assess subject knowledge, teaching ability and communication skills through interview, and require every tutor to hold a degree from a recognised university and to pass an enhanced Disclosure and Barring Service check and a safeguarding assessment before they are permitted to teach any student.

While we take considerable care in selecting and matching tutors, tutors are engaged by Eximus Education to deliver lessons on our behalf, and we retain responsibility for the standard and conduct of the service you receive. If you have any concern about a tutor's conduct or the quality of a lesson, please raise it with us as soon as possible so that we can look into it and, where appropriate, offer a replacement tutor or other resolution.

9. Responsibilities of clients and students

To help lessons run smoothly, clients and students agree to the following.

• Attend scheduled lessons on time and give appropriate notice of any changes.

• Provide a reasonably quiet space with a stable internet connection, and a device suitable for video calls, for the duration of each lesson.

• Where the student is a child, ensure that an appropriate adult is reasonably available nearby during online lessons, in keeping with normal safeguarding practice for online learning.

• Treat tutors and Eximus Education staff with courtesy and respect, and refrain from any abusive, threatening or discriminatory behaviour.

• Use any lesson materials provided for personal study purposes only, and not for commercial redistribution.

We reserve the right to suspend or end the provision of services, without a refund for lessons already delivered, where a client or student's conduct is abusive, unsafe or otherwise seriously breaches these terms.

10. Intellectual property

All content on our website, including text, graphics, logos and course materials prepared by Eximus Education, is owned by or licensed to Eximus Education and is protected by copyright and other intellectual property laws. Worksheets, notes or other materials that a tutor prepares specifically for a student during tutoring remain the intellectual property of Eximus Education or the tutor, and are provided to the student for personal educational use only.

You may not copy, reproduce, distribute or create derivative works from any part of our website or lesson materials for commercial purposes without our prior written consent.

11. Confidentiality

Both parties agree to keep confidential any personal or sensitive information shared in connection with the tutoring relationship, including information about a student's learning needs, and to use it only for the purpose of providing or receiving the services described in these terms, in line with our Privacy Policy.

12. Limitation of liability

We take pride in the quality of our tutoring and the care we take in matching students with suitable tutors. However, tutoring outcomes depend on many factors outside our control, including a student's own effort, attendance and preparation, and we cannot guarantee specific grades, exam results or admission outcomes.

To the fullest extent permitted by law, Eximus Education's total liability to you in connection with the services will not exceed the total fees paid by you for the specific lessons giving rise to the claim in the twelve months before the claim arose. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under English law.

We are not responsible for any failure or delay in providing the services caused by circumstances outside our reasonable control, including internet or technology failures, illness, or events of force majeure.

13. Termination

You may stop booking lessons with us at any time, subject to the cancellation and payment terms already set out above for any lessons already scheduled. We may suspend or terminate the provision of services to you where you seriously or repeatedly breach these terms, where continuing the relationship would pose a safeguarding risk, or where we reasonably believe it necessary to protect our tutors, staff or other students.

14. Complaints

If you are unhappy with any aspect of our service, please contact us at [email protected] with details of your concern. We aim to acknowledge complaints promptly and to work with you towards a fair resolution, which may include a replacement tutor, a lesson credit, or another appropriate remedy depending on the circumstances.

15. Changes to these terms

We may update these terms and conditions from time to time to reflect changes in our services or in the law. The latest version will always be available on our website, and where changes are significant we will take reasonable steps to bring them to your attention. Continued use of our services after any update means you accept the revised terms.

16. General

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these terms will not be considered a waiver of that right. These terms, together with our Privacy Policy, represent the entire agreement between you and Eximus Education in relation to the services described here.

17. Governing law

These terms and conditions are governed by the laws of England and Wales, and any dispute arising in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact us

If you have any questions about these terms, please get in touch.

• Email: [email protected]

• Phone: +44 7598 419841

• Address: Ste 12/3d, 10-16 Tiller Rd, London E14 8PX, United Kingdom